Return Policy
We do not offer refunds/returns due to the artisan nature of our products. Our tiny overhead and small markups allows us to keep product prices low in relation to the organic, ethically sourced, and higher end ingredients we source plus the labor of producing everything by hand. This creates a lower barrier of entry for full size products for ongoing use.
However, if the product is damaged during transit or is comprised within the standard 6-month freshness guarantee please do contact us as we will provide a replacement in those scenarios.
We now carry mini trial sizes to see how a product could work for you. Choose the mini size from each product page.
Cancellations
Due to high credit card processing fees, cancellations will have a fee of 7.8% plus 60 cents. This is what we’re charged for accepting and returning funds. As a very small business who doesn’t add markups which keeps our prices low, this fee is purely to cover what is charged by the bank.
Shipping
As a small operation, we generally fulfill orders every 2-3 business days. Most orders in the US are shipped USPS either first class (3 days) or priority shipping (2-3 days). If you’re concerned about turn around please note your order and will do our best to expedite. On average please allow 3-8 days to receive your product. During peak times like sales & holidays, it may take longer.
Shipping Issues
- If the wrong address is provided at checkout and the package is undeliverable, then returned back to Live Botanical - we will charge shipping to have it resent (based on current USPS or UPS rates). Alternatively we can cancel the order and refund the amount paid less what Live Botanical paid for shipping (not to exceed 6.95).
- If the wrong address is provided and is not returned back to Live Botanical then the customer would need to work with USPS or UPS to file a claim.
- If the package takes longer than 10 business days due to USPS or UPS delays outside of Live Botanical’s control then the customer would need to file a claim with USPS or UPS. It’s rare this occurs and even more rare that packages are lost for good and they eventually make it to their destination. The only time we’ve seen this is during the holidays.
- If the package is truly lost or arrives damaged, please contact Live Botanical so we can make a claim and resend the package.
International Shipping
At this time we only provide International Shipping to Canada. We do offer flat rate shipping for all Canadian orders for $20. Packages are sent United States Postal Service (USPS) and may take up to 21 days. You would also be responsible for any taxes or VAT required by your country. If you have any questions at all, please don't hesitate to contact us at hello@livebotanical.com.
You can also check our stockist page for European & Canadian orders to see if there is a store or salon near you.
Freshness / Best By Date
Products should be used by the date noted on the bottom of each product carton. We note the month/year and batch number. Most products have a 10-18 month range. Though products can likely last much longer we find the potency best enjoyed within a year. If you have any questions please let us know.
All water based products use proper & complete preservation and challenge tested for safety.
Samples
We now carry mini trial sizes for all facial care items to purchase. Choose the mini size from each product page. For orders $75+ choose a free mini with code MINIGIFT. Read details here
Hours of Operation
Our hours vary over the seasons but try to respond to all inquiries within 1-3 business days depending on weekends and holidays. Please email hello@livebotanical.com
Product Help?
Please see our Skin Care Map and if you need more assistance feel free to email us at hello@livebotanical.com and we’re happy to help with your selection.
Ritual Rewards / Loyalty Program
As of 11/25/20 there was compatibility issues with the Meadow Circle Loyalty Program that we were unable to reconcile. On March 5th, 2021 we sent an email on the details and provided equivalent discounts for the points earned prior to the issue (as all the data is stored securely).
We are in the process of new program that will include more options for specials and free minis.
If you have any questions please let us know.